ORDERING AND SHIPPING
When will my order ship?
We offer two options for shipping your order: “Standard Shipping” & “On Exact Date”. With the “On Exact Date”, we guarantee arrival on the date selected. Shipments with this method will be delivered using 2nd Day or Next Day service for weekdays, and Saturday Next Day Service for Saturday deliveries. Our daily order cut-off is 1 PM EST. Please note, due to the perish-ability of our products we do not accept delivery for Mondays.
2nd Day – If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Wednesday may ship out the following Monday for arrival on the following Wednesday.
Next Day – If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday.
NOTE: Due to the perish-ability of our product, we do not ship over the weekends for arrival on Mondays.
Saturday Delivery – we are pleased to offer guaranteed Saturday delivery. Orders must be received by 1 PM EST on Friday in order to arrive the following Saturday.
Can I place an order to be shipped outside of the United States?
Due to the perish-ability of our product, we do not ship outside the United States.
Can you ship chocolate during warm weather or to warmer parts of the country like Florida and California?
Yes, we absolutely can ship NikkiLukes Treats during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition with additional cost.
Can I order a box of all of one piece or select the pieces I want in the box?
You can choose up to two flavors for each box.
Can I ship to a P.O. Box or an APO/FPO Address?
No, because we cannot offer our express shipping options for these types of addresses. We want our chocolate treats to reach you and your gift recipients looking and tasting just as fresh as it does when it leaves the shop.
Do you offer same day delivery?
Yes, we offer same day messenger service in certain areas of NYC. To place an order for delivery via messenger, please call 347-693-8024.
WEDDING AND PARTY FAVORS
How far in advance should I place my favor order?
We recommend that you place your order 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place( 70 degrees or cooler). DO NOT store them in the climate controlled packaging that they are shipped in as the chocolate treats are fragile and may absorb an ordor from the packaging materials.
Do you offer volume discounts?
Yes – the more you shop, the more you save. Place an order of $600 or more and get a discount of 5% to 20%. Discounts are calculated on merchandise total, before shipping and/or tax, and excluding charges for custom products.
What customization or personalization options are available?
Please email NikkiLukes at NikkiLukes@NikkiLukesTreats.com
Does your chocolate treats contain dairy products?
ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
Does your chocolate treats contain nuts?
ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products .
Does your chocolate treats contain gluten?
ALL of our products including solid chocolate pieces may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.
CARE AND STORAGE
How long will NikkiLukes Treats keep their fresh taste?
NikkiLukes Treats will stay fresh tasting at room temperature for up to a week, as long as they are kept away from heat and humidity. Specifically, the temperature should not exceed 70 degrees Fahrenheit and the relative humidity should remain below 60%. Avoid direct sunlight.
How should I store the chocolate treats if I want to keep it fresh tasting for more than a week?
To store chocolate treats for up to one month, place package in two plastic bags, close tightly and refrigerate.
How do I bring the chocolate treats to room temperature once it is removed from storage?
Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator.